United Airlines

On May 20th I had an interested conversation with a United Airlines customer service representative. The following is what transpired:

UA: Hello Mr. Bodie, and thank you for calling United Airlines. How may I help you today?

Me: Hi. My wife and I and our infant had tickets for Monday the 25th flying out of Chicago to Indianapolis. Unfortunately, my wife and child won't be traveling. I read online where I can apply that ticket to a future flight with your company.

UA: So, would you like to cancel the reservation?

Me: Well, that depends. Is that an option?

UA: Yes sir. But this ticket is only $59.50. The cost to use that credit toward another flight is $150.

Me: Seriously?

UA: Yes sir.

Me: So, to use $60 I have to pay you $150?

UA: Yes sir.

Me: Okay. Can I keep the ticket and have two seats to myself.

UA: (laughs) Yes sir if that is what you want to do.

Me: Well, what do you suggest I do, allow y'all to charge me $60, cancel the reservation, and let you sell that same seat to someone else? I'm not here to bankroll United mam.

UA: So, do you not want me to cancel the reservation?

Me: No. I think I'll take up two seats if that's okay.

UA: Yes sir. I'll just leave the reservation as it is. Is there anything else I can help you with today?

Certainly there was, but I held my tongue. I love the airlines!